Terms and conditions

These Terms and Conditions apply exclusively to the business relationship between Telemarie UG (haftungsbeschränkt), Schudomastrasse 48, 12055 Berlin (the “PROVIDER”) and the recipient of the services (the “CUSTOMER”; together, the “PARTIES”), particularly to contracts for the rental and delivery of products through https://telemarie.de (the “WEBSITE”).

Any conflicting, differing or supplementary terms and conditions of the CUSTOMER do not form part of the contract unless the PROVIDER expressly agrees to their application. This also applies if the PROVIDER performs services without reservation while aware of terms of the CUSTOMER that conflict with or differ from these Terms and Conditions.

All information supplied by the CUSTOMER during the ordering process must be current and accurate. The CUSTOMER must be of legal age to register. There is no entitlement to enter into a contract.

The CUSTOMER must keep login details and senior codes, particularly the chosen password, confidential. The CUSTOMER must inform the PROVIDER immediately if there is any indication that login details may be used without authorisation.

The applicable version is the version of the PROVIDER’s Terms and Conditions in force before the relevant services are used.

Where the German original uses the generic masculine form, it does so solely for ease of reading and without implying any value judgement.

The PROVIDER offers Telemarie to CUSTOMERS on a rental basis. In return for a fixed monthly rental fee, the CUSTOMER receives the tablet as rented property on a month-to-month basis. A working internet connection—Wi-Fi or the optional SIM card—is required for the Telemarie tablet to function.

Telemarie is shipped exclusively within Europe. Delivery normally takes 2 to 14 working days. The PROVIDER sends the CUSTOMER a dispatch confirmation.

The minimum rental term is one month. It then renews for one month at a time unless the contract is cancelled in text form with effect from the end of the month.

The PROVIDER may use third parties as agents to perform some or all contractual obligations.

The CUSTOMER must provide any cooperation required for the PROVIDER to perform its principal contractual obligations and which the PROVIDER has instructed the CUSTOMER to provide. If the CUSTOMER breaches this duty, the PROVIDER is released from the affected obligation to perform.

Products displayed on the WEBSITE do not constitute a legally binding offer by the PROVIDER to enter into a rental agreement. They invite the CUSTOMER to submit an offer by registering on the WEBSITE and placing an order for a paid rental contract.

The CUSTOMER selects a rental option on the WEBSITE—for example, with or without a SIM card—and selects ‘Order now and try for 30 days’ to complete the order through the payment service provider. The CUSTOMER supplies the shipping and payment information, chooses an available payment method and is shown a summary of all relevant order details before placing the binding order. Selecting the button labelled ‘place order with obligation to pay’, or an equivalent unambiguous label, completes the ordering process and submits a binding order.

By placing the order, the CUSTOMER makes a binding offer to enter into a rental agreement for the selected product or products and accepts these Terms and Conditions as the sole terms governing the legal relationship with the PROVIDER.

The PROVIDER acknowledges receipt by email. This order acknowledgement does not constitute acceptance of the CUSTOMER’s offer; it only confirms that the PROVIDER has received the order.

The PROVIDER accepts the offer by sending an express contract confirmation by email.

Contracts entered into through the WEBSITE are concluded exclusively in German.

The CUSTOMER may view the Terms and Conditions at https://telemarie.de/agb at any time and may print or save them using the browser’s print or save function.

The CUSTOMER must use the functions supplied by the PROVIDER only to the extent agreed in the contract.

The CUSTOMER must treat the rented Telemarie with due care.

The CUSTOMER must not make any physical or chemical alterations to Telemarie and must take suitable measures to protect it against loss or theft at all times. If Telemarie is involuntarily lost during the rental period, the CUSTOMER must notify the PROVIDER immediately.

The CUSTOMER must not sublet or otherwise supply the rented Telemarie to a third party in return for payment unless the PROVIDER has expressly authorised this in the individual case.

The CUSTOMER must keep the stored customer information and login details, particularly the email address, up to date.

The charges shown in the service description and/or price list at the time the contract is entered into, depending on the chosen rental option, cover the PROVIDER’s services, including shipping. If no charge is stated, the individually agreed charge is payable. All prices are final prices and include the applicable statutory VAT.

The CUSTOMER remains obliged to pay where performance cannot take place for a reason attributable to the CUSTOMER. The PROVIDER must, however, deduct any expenditure saved or income not foregone as a result.

Rent is a recurring charge, payable in advance at the beginning of each billing period. Payment processing is governed by the ‘Payment methods’ section.

Regardless of legal basis, the PROVIDER is liable under the statutory provisions only as set out below. Statutory liability for defects remains otherwise unaffected.

The PROVIDER has unlimited liability for death, personal injury or damage to health caused intentionally or negligently by the PROVIDER, its legal representatives or vicarious agents. The PROVIDER is also liable for loss caused intentionally or through gross negligence by the PROVIDER, its legal representatives or vicarious agents, for failure to comply with a guarantee or warranted characteristic, and for defects fraudulently concealed.

For loss caused by a slightly negligent breach of a material contractual duty by the PROVIDER, its legal representatives or vicarious agents, liability is limited to foreseeable loss typical for this type of contract. Material contractual duties are duties whose performance is essential to proper performance of the contract and on whose observance the CUSTOMER may ordinarily rely.

The CUSTOMER is asked to inspect Telemarie for possible transit damage on receipt and inform the PROVIDER. This serves only to help the PROVIDER enforce rights against the carrier. Failure to notify has no adverse legal consequence for the CUSTOMER.

The CUSTOMER is liable for damage to Telemarie caused intentionally and/or by grossly improper handling and must compensate the PROVIDER for the resulting loss.

The CUSTOMER is liable for loss of Telemarie for which the CUSTOMER, its legal representatives or vicarious agents are responsible. The preceding provision concerning damage applies accordingly.

Products displayed on the WEBSITE do not constitute a legally binding offer by the PROVIDER to enter into a rental agreement; they invite the CUSTOMER to submit an offer by placing an order.

The CUSTOMER selects a rental option on the WEBSITE—for example, with or without a SIM card—and selects ‘Order now and try for 30 days’ to complete the order through the payment service provider. The CUSTOMER supplies the shipping and payment information, chooses an available payment method and is shown all relevant order details before placing the binding order. Selecting the button labelled ‘place order with obligation to pay’, or an equivalent unambiguous label, submits the binding order.

By placing the order, the CUSTOMER makes a binding offer to enter into a rental agreement for the product or products in the basket and accepts these Terms and Conditions as the sole terms governing the relationship with the PROVIDER.

The PROVIDER acknowledges receipt by email. This acknowledgement is not acceptance of the offer and merely informs the CUSTOMER that the order has been received.

The PROVIDER accepts the offer by sending an express contract confirmation by email.

Contracts entered into through the WEBSITE are concluded exclusively in German.

The CUSTOMER may view the Terms and Conditions at https://telemarie.de/agb at any time and may print or save them using the browser’s print or save function.

The price or prices shown for the product or products at the time of ordering apply. All stated prices are final gross prices and include statutory VAT and other price components.

Shipping charges may apply in addition to the stated prices. Any applicable shipping charges are clearly shown on the product and order pages.

Goods marked as available on the WEBSITE are normally delivered within 2 to 14 working days after the order—and, where applicable, advance payment—is received. The PROVIDER will indicate any different delivery time on the relevant product page or by email.

Payments are processed by Stripe (Stripe Payments Europe, Ltd.). The payment methods displayed during checkout are available and may include credit card, SEPA Direct Debit, PayPal, Apple Pay and Google Pay.

Rent is a recurring charge payable in advance. By placing the order, the CUSTOMER authorises the PROVIDER and/or its payment service provider to collect the monthly rent through the chosen payment method at the beginning of each billing period. For SEPA Direct Debit, the CUSTOMER grants the relevant SEPA mandate during checkout.

The CUSTOMER agrees that the PROVIDER will generally send invoices electronically to the specified invoice recipient.

If the PROVIDER cannot meet a binding delivery deadline for a reason outside its control—for example, a supplier’s failure to supply or force majeure—the PROVIDER will inform the CUSTOMER immediately and, where applicable, state a new expected delivery date. If the new date is unacceptable or the goods are unavailable within that period or altogether, either party may withdraw from the contract in respect of the affected goods; any payment already made will be refunded without undue delay. The parties’ statutory rights remain unaffected.

In cases of force majeure, the delivery time is extended by a reasonable period. Force majeure includes strikes, lockouts, official interventions, energy or raw-material shortages, transport bottlenecks, operational disruption caused by fire, water, machinery damage or lightning, and any other obstacle the PROVIDER could not foresee and did not cause. The PROVIDER will inform the CUSTOMER immediately of the beginning and end of such an obstacle.

This is a rental agreement. The PROVIDER supplies Telemarie in a condition suitable for contractual use and maintains that condition during the rental period in accordance with section 535 of the German Civil Code (Bürgerliches Gesetzbuch, BGB).

If a fault or defect occurs during the rental period and was not caused intentionally or through gross negligence by the CUSTOMER or by improper handling, the PROVIDER will repair or replace the device free of charge. The CUSTOMER must report the fault immediately to info@telemarie.de.

If the selected package includes protection for accidental drop damage, the conditions stated in the relevant service description also apply.

For any significant restriction of use not attributable to the CUSTOMER, the rent is reduced in accordance with sections 536 et seq. BGB. The CUSTOMER’s statutory rights concerning defects in rented property and claims under the German Product Liability Act remain unaffected.

Telemarie devices remain the property of the PROVIDER throughout the rental period.

If the CUSTOMER is in default on any payment obligation to the PROVIDER, all existing amounts owed become due immediately.

The CUSTOMER is informed that the PROVIDER collects, processes and uses personal master and usage data in machine-readable form for the purposes of the contractual relationship. All personal data is treated confidentially.

The PARTIES undertake to treat as confidential any information concerning the other party that becomes known to them while performing the contract.

In addition to the statutory right of withdrawal, the PROVIDER grants the CUSTOMER a free 30-day trial period beginning when Telemarie is received.

No rental fee is charged during the trial; only the shipping charge shown at checkout is payable. If the CUSTOMER decides not to continue within the 30 days and returns Telemarie, the PROVIDER pays the return shipping cost.

If Telemarie is not returned during the trial period, the rental continues at the agreed monthly rent and may be cancelled in text form with effect from the end of any month.

The statutory right of withdrawal, described below and in the withdrawal information, remains unaffected.

If the agreement is an off-premises or distance contract and the CUSTOMER is a consumer within the meaning of section 13 BGB—that is, the transaction is mainly for purposes outside the CUSTOMER’s trade, business or profession—the CUSTOMER has the following right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party appointed by you who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Telemarie UG (haftungsbeschränkt), Schudomastrasse 48, 12055 Berlin, info@telemarie.de) of your decision to withdraw by an unambiguous statement—for example, a letter sent by post or an email. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, without undue delay and no later than 14 days after the day on which we receive notice of your withdrawal. We will use the same means of payment as you used for the original transaction unless expressly agreed otherwise; you will not incur any fee as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you sent them back, whichever is earlier. You must send or hand the goods back without undue delay and no later than 14 days after informing us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires. We bear the cost of returning the goods. You are liable for any diminished value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All disputes connected with use of the WEBSITE are governed exclusively by the law of the Federal Republic of Germany, regardless of legal basis and excluding conflict-of-laws rules that refer to another legal system.

If one or more provisions of these Terms and Conditions are invalid, the validity of the remaining provisions is unaffected.

The European Online Dispute Resolution platform was discontinued on 20 July 2025. We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.