Data deletion

You may request deletion of your Telemarie account and the associated data at any time. Email info@telemarie.de or call +49 30 57712725, Monday to Friday from 09:00 to 17:00 CET.

Use the subject line ‘Data deletion’. Include the administrator’s name and the email address used for the order or account so that we can identify the correct Telemarie account.

Suggested wording

I hereby request deletion of my Telemarie account and the associated data. Administrator’s name: … Email address used for the order/account: … Please confirm when the deletion has been completed.

1. Send your request

Email or call us and provide the administrator’s name and the email address used for the order or account.

2. Account identification and questions

We identify your Telemarie account. If any step is still outstanding—for example, a pending cancellation—we will contact you and help you complete it.

3. Deletion and confirmation

We delete your account and the associated data and confirm completion by email, normally within 30 days.

• Account and master data, including name and address.
• Contact details, including telephone number and email address.
• Contacts and profiles created in the app and uploaded photos.
• Call and usage history associated with the Telemarie account.

We retain invoices and accounting records where required by statutory retention duties, including section 147 of the German Fiscal Code (Abgabenordnung, AO: 10 years) and section 257 of the German Commercial Code (Handelsgesetzbuch, HGB: 6 years).

We may retain data required to prevent fraud or comply with legal obligations for as long as necessary for the relevant purpose.

Further details are available in our English privacy policy.